Terms and Conditions

Using this website signifies your agreement to the Terms & Conditions

Site Usage

Information offered on this website is provided on an "as is" basis. Although we do our best to ensure authenticity, we cannot guarantee that any information is factually correct, nor undertake or warrant that information provided will be free from defects, errors or mistakes.

The information contained in the pages within this site may be updated from time to time or may at times be out of date. It is also possible that some pages may contain technical inaccuracies and typographical errors. If you think that there is a mistake in any information on these pages, please contact us and if proven we will rectify any errors as soon as possible.


Pricing and Availability

All prices are shown inclusive of UK VAT. Delivery charges will be stated at checkout and on our "Shipping Policies" page.

Where we do not supply goods via our online facility, price and availability must be confirmed via telephone or email.

Where we do supply goods via our online facility, if any goods become unavailable we will inform you as soon as possible. You can then agree to wait for the order to fullfiled or cancel your order.


Order Processing

Before placing any order, please ensure that the description meets your needs. If you are in any doubt please contact us on (+44)1233 624441, by email (sales@soundcrafthifi.com) or via our contact form.

Any order placed using prices from this website will be accepted as an offer to purchase at the stated price.

The order placed will only be classed as a contract of sale upon dispatch of the goods when all monies have been paid.

Where money has been accepted at the time of order and we find that the goods ordered have become unavailable, we will contact you and either agree a wait time or refund your money. If those goods cannot be replaced with like merchandise we reserve the right to refund your money.

We may need to verify your details during the order process to ensure that your credit card is not being used without your consent.

Although we make every effort to ensure correct pricing of any items listed on the website, occasional errors and oversights may occur. If the price indicated has been reduced we will process the order without contacting you. If the price has increased or a pricing error is discovered prior to dispatch, we will contact you and offer at the new price or cancel the order.

Goods remain the property of Soundcraft (Kent)  Ltd until full payment has been received.


Right to Cancel (Distance Selling Regulations)

These regulations apply to goods ordered via our website on-line and telephone order service that are delivered by third party carriers.
You have the right to cancel the sale within up to 7 working days from receipt of the goods, without penalty and without giving a reason. To allow us to process a refund the following details need to be complied with:

The cancellation needs to be in writing via email or in person

The goods must not be damaged, used or soiled and must be in the original packing as sent to you. Such as - they must be in merchantable condition.

It will be your responsibility to return the goods at your expense. (We suggest that you insure the goods against transit damage).

We suggest for your own peace of mind to contact us prior to returning any goods; refunds will not be offered for damaged or soiled goods, any such goods are liable to be returned

Special orders, custom puchases or made up orders cannot be returned unless the goods are proved by us to be faulty or unsuitable for purpose.

If we do decide exceptional circumstances have been implemented then we the reserve the right to charge a re-stocking fee, this will be up to the value of the trade price of items purchased.

When placing orders for goods delivered by carrier we will need to be informed within 5 working days of receiving your parcel, (this is extended to 14 days for overseas sales), whether any transit damage has occurred by telephone (+44)1233 624441 or by emailing sales@soundcrafthifi.com .

Please check your goods at your earliest convenience to ensure that nothing is missing and that the order has been correctly executed.


Trading Terms & Conditions


Under no circumstance will Soundcraft (Kent)  Ltd, or their suppliers, be liable for any loss or damages, direct or indirect, incidental or consequential resulting from the use of this site.

Our liability to be bound by any price error will only be legally binding upon dispatch, delivery, collection or installation of goods where all monies have been paid.


Our liability to you regarding purchases shall not exceed the price paid for the goods.

We shall have no liability for any matters arising which are outside our control

Nothing within these terms and conditions shall limit any of your legal rights.

We reserve the right to amend these terms & conditions when and where necessary.